The Support desk advises researchers on research-related questions arising at any stage of a project including:
In the past researchers at HvA could seek help from the data steward and the methodologist. The Support desk formalizes those functions and extends these by offering support on qualitative research and open access publishing. The Support desk will be able to monitor the types of questions it receives and use that information to inform activities such as training, FAQs, infrastructure, and acquiring new expertise. We hope that the Support desk will increase the visibility of the services by the data steward, qualitative and quantitative methodologists, and librarian.
The Support desk will start functioning when the new academic year 2019-2020 begins. In July 2020 we will evaluate how well we did and how we can improve things. The findings, conclusions and new plans will be made public through our website and other HvA channels.